Frequent Asked Questions

ABOUT ORDER

What do I expect after I placed my order?
You will receive an Order Confirmation stating the total amount, estimated delivery and payment instructions.

What payment methods can I use?
Payment options are as follows:-
Singapore - Interbank Transfer or Credit Card by Paypal
Overseas - Credit Card by Paypal

When will I get my items?
The delivery timeframe is an estimate of when your items will be delivered to your shipping address.  This include warehouse processing + carrier delivery times.  Once your items ship from our warehouse, you will receive a Shipment Notification email with carrier and tracking information (if applicable).

For in stock items, estimated delivery will be within 3 working days upon receipt of payment

For pre order items, estimated delivery will be between 7 to 18 working days depending on place of delivery.
In some circumstances, the pre order item may become out of stock.  If this happen, you will be informed and given option either for a full refund of amount paid for the item or use as credit for the next order.

What is JK Fad's return policy?
You will be eligible for refund if you are not satisfied with your purchase.  Learn more about our Return Policy.

ABOUT PRODUCT

Can you advise me how I can avoid ordering the wrong size?
Here are a few steps which you can follow to avoid ordering the wrong size

1. Take note the size that you regularly wear.  If possible take your own measurement of your shoulder, chest, waist, hip.
2. Shop by size, it will save you time from unnecessary browsing on products which may not suit you
3. Study the measurement and information provided on each product (note the measurement may vary slight from the actual product).
4. Match the product measurement against yours.  For fitting dresses and winter wear, it is suggested to take a size bigger if available.